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Submit a support request
Send details, screenshots and affected booking references so the team can investigate.
Submit request →Booking System support
We’re here for you 24/7
Get help from a team that understands venue operations, online sales, payments and guest workflows.
99.99%platform uptime target
95%customer satisfaction
60 secpriority call response target
Support your way
How to contact Booking System support
Choose the channel that best matches the urgency and type of request.
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24/7 phone support
For urgent issues that need immediate assistance, speak with a support specialist.
Call now →?
Self-service resources
Browse setup guides, product walkthroughs and troubleshooting steps at any time.
Visit help topics →Your growth partner
We’ve got your back, wherever you operate
Support should feel practical and calm. Our team focuses on clear next steps, reliable follow-up and helping your staff get back to work.
The difference is not just the software. It is having a team that understands what happens at a busy venue.Contact support
Peace of mind
Built for reliability and security
Protect booking and payment workflows with role-based access, dependable infrastructure and documented operational controls.
99.99%uptime target
SOC 2aligned controls
PCI DSSpayment standards
24/7global support
Need some help?
Booking System support FAQ
Our support team is available around the clock for urgent platform issues, with standard requests handled through the support queue.
Use the support form with clear details, screenshots and the affected booking or order reference. This helps the team investigate quickly.
We can help with platform settings, bookings, payments, user access, reporting, integrations and troubleshooting.
Urgent issues are prioritized. Normal requests are reviewed based on severity, impact and the support level included in your plan.
Yes. Planned maintenance and active incidents can be shared through a dedicated status page and account notifications.
Guided onboarding, help articles and team training options are available depending on your plan and rollout requirements.
Get more from your venue management system
See how a connected booking workflow can improve sales and guest service.